Our orders are shipped within the continental US using USPS.

All orders are made to order within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. If there are any unusual delays, with high volume orders or postal service issues for example, we will inform you right away.

We ship all of our orders for the flat rate of $8.95 throughout the continental United States. Orders over $75 enjoy FREE shipping!

Studio Patty D at Image Awards & Engraving, Inc. in Geneva, Illinois.

Local pick up

You can skip the shipping fees with free local pickup at our shop in Geneva, Illinois. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 5 business days. We will send you an email when your order is ready along with instructions along with our pick up hours. Please have your order confirmation email with you when you come.

International Shipping

We do not offer International shipping at this time.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at Hello@StudioPattyD.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at Hello@StudioPattyD.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Our full return policy can be read here.

If you have any further questions, please don’t hesitate to contact us at Hello@StudioPattyD.com.

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